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How do I get a refund and cancel my order?Updated 5 months ago

We believe that the success of any brand lies in the number of happy customers it creates. This is why we’re committed to 100% customer satisfaction. In this article, we will cover how to cancel your order, do a return, do an exchange, and get a refund.
 

Cancelations:

  • With the self-service feature, you can cancel your orders within 4 hours from the time you placed your order. This feature is only available for orders that haven't shipped.
  • Please refer to this article for the steps.
  • Please note that we are unable to process refunds for orders that are currently in transit. Once an order is in transit, it falls within the shipping process, and we are unable to intercept or modify its status.


Returns (Cancelations after your order was shipped) for one-time pucrhases:

  • If your order gets fulfilled and shipped, we are unable to cancel the order or make any changes to it. If you wish to get a refund, you can start the return process once the order is received. 
  • Please reach out to our customer service team [email protected] to assist you with the return process. 
  • Please note that we do not cover any return shipping costs. 
  • Do update us once you have proceeded with one of the above options. We'll process your refund once the return is reflected on the courier tracking system.

 

Refunds

If you’re not satisfied with your purchase after the guarantee period of 90 days, please contact us here, and our friendly customer support team will help you out.

For orders canceled within 4 hours:

Refunds are processed within 3 to 5 business days based on your payment method.

A refund fee of 7% will be deducted from all refunds. The refund fee is a charge incurred during the refund process to cover administrative costs or any other expenses associated with processing the refund.

 

For Returns:

Once the tracking had been updated on the courier’s portal, we will issue a refund and it will reflect on your statement based on your payment method.

Please note:

  • For PayPal, refunds are immediate and will reflect on your PayPal balance in real-time.
  • For Credit and Debit cards, processing varies depending on your card issuing bank’s turnaround time. This can range anywhere between 7-14 banking days before it’s reflected in your bank statement.
  • A refund fee of 7% will be deducted from all refunds. The refund fee is a charge incurred during the refund process to cover administrative costs or any other expenses associated with processing the refund.

 

Exchanges

As far as we take measures to ensure smooth delivery of our goods, there are circumstances outside of our control. As such, we accept exchanges for goods received in non-satisfactory condition.

If there are issues with the goods you receive (eg. damaged condition, wrong product), kindly message us here with the following details:

  • Details of the complaint
  • Photo evidence of the complaint
  • Photo of the bottle's batch number & expiry date, which are shown on the bottom of the bottles 
  • Your order ID (BB#####)

We will assess your case and guide you on how to proceed.

 

Shipping Fees

Shipping costs are non-refundable. You will receive refunds for your original purchase only.

You should consider using a trackable shipping service or purchasing shipping insurance as we can’t guarantee that we will receive your returned item.

 

Customs and Import Charges

For orders outside the US, your customs may charge handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

Rejuvit Labs. has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend checking with your customs for current charges before you order, so you are not surprised by charges you were not expecting.

 

Late or missing refunds

Note that there is often some processing time by the banks before a refund is reflected in your bank statement.

If we have processed your refund, and it's not showing in your bank account after a few days, please contact your credit card company and bank.

 

We aim to resolve all inquiries in 1-2 business days. Kindly refrain from filing a dispute as it would delay the refund process, sometimes by as long as 28 days. 
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